Author: rogersfa18

We had a ticket booked on Turkish air with a checked bag for each of us - 2 passengers traveling together. Turkish Air changed the schedule of our first flight so that we could not make the connection of our second flight. We asked our travel agent to rebook which they did. When we got to the airport to leave, the gate agent said that our ticket now did not include luggage and we would have to pay by the kilo for our checked luggage. 30 minutes and two supervisors later we paid $533 and were assured that if we took this up with a ticket office we could get a refund. When we transferred in Istanbul that day I went to the Service Counter there in the International Transit area and was told that they do not do that 'type of thing'. When we returned ti the USA we gave the receipt to our travel agent and they requested a refund. After two weeks, Turkish Air insisted that we had been billed for overweight luggage not the bag allowance itself, refused to grant a refund and finally provided a voucher for $305 that is only convertible into cash with an in-person visit to at Turkish Airlines office, which are all airport counters in the USA, like what we already tried and a long way from where we live. Then they said that they were done and the travel agent should stop talking to them about this claim. So, we are out the money for the bags; the travel agency is making us whole and we will never fly on Turkish Airlines again. Horrible, unimaginably incompetent and unhelpful. When this was going down I showed the Supervisor the original receipt for our tickets with the baggage allowance but she was unmoved and said it did not help as our tickets now did not show that!