Author: shaheendeyaa67

Turkish Airlines is circumventing global consumer protection laws and is exercising unethical “bait and switch” activities with consumers who purchased their tickets from major travel websites such as Expedia. Furthermore, Turkish Airlines REFUSES to help you, and blame Expedia for their failures and then send you on a “wild goose chase” yo-yoing between Expedia and Turkish Airlines. The luggage cost was not disclosed at the time of ticket purchase. However, skyrocketing charges for luggage are disclosed only hours prior to the flight departure. If you refuse to pay, you will be asked to choose either to board the flight without your luggage or stay stranded in whatever international airport and country you are in and risk missing your connections. In August2022, I purchased my ticket which totaled $541.76 from the Expedia.com website for Turkish Airlines Flight # originating from Jeddah, Saudi Arabia to Brussels, Belgium. At the time of purchase, the ticket did not disclose how many bags each passenger is allowed to check in and carry on the plane. Turkish Airlines FAILED to communicate this information with or through Expedia. On 23Sep2022, the day of my departure, I arrived at Jeddah airport around 1am to catch my international Flight # 911 from Jeddah to Brussels. At the Turkish Airlines counter, I was informed that it costs Approximately $20 for each kilo of my checked bag, which ended up being approximately $400 to board (in addition to the $541.76 ticket price). I tried to resolve this issue with the Turkish Airline team at the airport, but I was treated very poorly and rudely. I filed a complaint with the airline but received no response. Furthermore, I was informed by the Turkish Airlines counter team that since my flight was not purchased directly from Turkish Airlines, that they had nothing to do with my ticket and were unable to assist and directed me to contact Expedia. While at the Jeddah airport, at risk of missing my flight, I contacted Expedia customer service who directed me back to Turkish Airlines stating that this was the information disclosed to Expedia by Turkish Airlines. Turkish Airlines FAILED to disclose complete information regarding the trip and consumers have to pay the price for their failure. In the end, I had to pay $400 for my luggage in excess of the ticket price to board my international flight and catch my connection from Brussels to the USA. I request that you fully investigate this incident and implement measures to protect consumers against these unethical practices. Finally, I am requesting a formal apology letter from Turkish Airlines for what I went through and want my $400 refunded in full.