Author: myrumi71

I traveled on Turkish Airlines for work, arranged by a corporate client, and loved it. Then I bought our tickets to Europe from them, and had to go through an agonizing, frustrating, and unfair ordeal for over 10 days before sorting out our seat arrangement so that we can sit together. Their system is old and dysfunctional, and their staff, even though empathetic, are unable to correct the many mistakes of their system. They all keep repeating the same instruction that does not work. How could such a good airlines have such a bad customer service, I wonder. I spent more time as the price of the ticket, to simply let them know about their mistake. I could have bought Business at this price. In fact, if this was a progressive company, they would have compensated us by upgrading our tickets, knowing how many mistakes they had made!